IT professional with 15 years of supervisory experience in the U.S. Army.  Experienced in radio and satellite communications, network troubleshooting, VTC, and helpdesk operations. 

 

TECHNICAL TRAINING

Security+ and MCSA Certification Training Program – In Progress (2015) – New Horizons Computer Learning Center

 

SKILLS

·   Radio/Satellite Communications

·   Technical Support

·   Active Directory

·   Helpdesk

·   Cisco Call Manager: VOIP

·   Windows Server

·   Network Security

·   Internet Gateway Exchange

·   Cabling/Routing

·   Technical Training

·   Communication Support

·   Voice/Data

·   Connectivity

·   Upgrades

·   Trouble Tickets: Remedy

 

WORK EXPERIENCE

 

Executive Communications 2011-2014

112^th Signal Battalion, Fort Bragg, NC/Afghanistan

§    Hand selected to implement unit’s first Executive Communications team.

§    Developed extensive training curriculum on the use of Executive Communications equipment, using real world experience creating cohesive and focused training for four Noncommissioned Officers.

§    Voiceover IP and Voiceover Secure IP with CISCO phones, CISCO Routers - managing that with Cisco Call Manager.

§    Worked with RJ45 and CAT5 cabling. 

§    Installed and managed 100% mobile and reliable secure/non-secure voice and data connectivity for Brigadier General including VTC, FM, HF, VHF, UHF, and INMARSAT RADIO systems.    

§    Maintained 100% accountability of communications equipment and sensitive items valued in excess of $500,000.

 

Master Reference Terminal (MRT) Team Lead/2009-2011

Radio Telephone Operator Section Team Lead

82^nd Airborne Division, Division Special Troops Battalion, Fort Bragg, NC/Afghanistan

§    Supervised communications service support for 24 Traffic Terminal assets supporting over 1000 users providing consistent 91% monthly connectivity and Information Assurance Vulnerability Alert (IAVA) compliancy rating.

§    Improved the efficiency by identifying and performing equipment upgrades to decrease overall trouble ticket response time.

§    Increased quality of service for subscribers through proficiency in Active Directory, Call Management, and help desk procedures.

§    Trained five service members on customer service applications to include account creation, Cisco Call Manager, linkway adjustments, power balancing, and retina scans.

§    Supervised, operated, and troubleshot ten Secure Enroute Communications Package Improved (SECOMP I+) systems in order to provide secure/non-secure voice and data capability.

§    Upgraded radios with firmware editions providing additional SATCOM capabilities.

 

Small C2 Internet Protocol Package Technician2005-2009

Joint Communication Support Element, MacDill AFB, Tampa, FL/Iraq/Bahrain/Afghanistan

§    Provided complete communications for four Joint Task Force or Joint Special Operations Task Force Headquarters.

§    Maintained over 600 secure/non-secure terminals and 300 phone lines, all with a 99% reliability rating.

§    Internet Gateway Exchange technician while deployed to Iraq; achieved a 99% reliability rate while supporting Joint Special Operations Forces.

§    Installation and maintenance of communications equipment valued in excess of $5M.

§    Hand selected to serve on Quick Reaction Force communications team supporting U.S. Central Command ready to launch in 2 hours.

§    Fabricated and installed over 3,000 feet of CAT-5 cable in support of Special Operations and British intelligence cell.

§    Provided Global Broadcast System services to ensure flow of vital information from the US to deployed sites.

 

Senior Cable Systems Team Chief2004-2005

304^th Signal Battalion, Camp Humphreys, South Korea

§    Supervised the installation, operation, and maintenance of wire systems and subscriber interface equipment to include fiber optic cable, coaxial cable, and remote multiplexing equipment.

§    Troubleshooting and identification of faulty equipment which reduced prolonged outages during six consecutive exercises.

§    Instrumental in the planning, organization and implementation of cable platoon crew drills and pre-execution checks.

§    Key leader and assisted in engineering the re-routing of over 15 miles of cable during a real world exercise.

 

Cable System Installer/Force Entry Switch Team Member2000-2004

101^st Airborne Division, Fort Campbell, KY/Kosovo/Iraq

§    Selected to be lead communications team for the Iraq invasion.

§    Set the standard for cable installation at each location supported by team during Operation Iraqi Freedom

§    Re-engineered and rewired headquarters building providing uninterrupted voice communications for over 100 service member staff.

 

ADDITIONAL TRAINING

 

Primary Leadership Development Course, Fort Campbell, KY, 2003

Basic Noncommissioned Officers Course, Fort Gordon, GA, 2008